What is JioWorks?
Problem Statement
Solutions
Objectives
Increase Clarity
Keep track of the team's progress with a clear understanding of what they are working on and by when things will get completed.
Enhance Collaboration
Help your teams create, connect & collaborate with just a few clicks and access all their work in one place, so that no key information is missed out.
Improve Communication
Keep information flowing and visible across teams, with real-time updates that keep people engaged.
Target Users
Managers
Individual Contributor
User Research
Challenges
We wanted to find out what problems teams were facing. We asked them how they managed projects and if they had any difficulties with their current tools.
Work Processes
We looked into how teams used their current methods for tracking tasks and deadlines. We wanted to see if their ways of working were causing any issues or delays.
Teamwork
We asked teams how they worked together and communicated. We wanted to understand if there were any problems in coordinating tasks, sharing updates, and managing feedback.
Competitor Analysis
Design Strategy
Tenant
Represents individual organizations or departments.
Teams
Dedicated groups for collaboration.
Folder
(Optional) Organize projects by topic.
Projects
Define core deliverables, objectives, and milestones.
Taskgroup
Break down projects into manageable chunks.
Task
Assign individual items to team members.
Subtask
Further refine complex tasks for detailed focus.
Overview of Key Design Considerations
Intentions
- User-Centered Design
- Simplify Task Management
- Enhance Collaboration
- Clarify Communication
Success Factors
- User Adoption
- Improved Productivity
- Smooth Transition
- Positive Feedback
Tech Constraints
- Security and Privacy
- Performance Optimization
- Scalability
General Task
- User Research
- Competitor analysis
- Prototype Test
- Iterate based on feedback
- Implement Key Features
- Security Testing
- Provide Training and Support
User Flow Diagram
Invite People In Projects
JioWorks had no real way to invite people onto a project. Users couldn't add team members, assign tasks, or track progress in one place, so work got split across tools and messages got missed.
We added an invite feature so project creators can bring people onto a project directly, with three roles to match how much access they need.
Member
Members have full access to the project, enabling them to edit and manage tasks, fostering a sense of ownership and responsibility.
Executive
Executives can update their task statuses and access communication related to their tasks, ensuring transparency and accountability.
Viewer
Viewers can only see the project without any editing capabilities, preventing unintended changes and maintaining project integrity.
Structure Hierarchy for Task Management
When designing JioWorks, we identified that many users were accustomed to using Excel for project management due to its familiar tabular format. However, Excel lacks collaborative features, making it less suitable for team projects. Users needed a platform that offered the familiarity of Excel but with added collaborative and task management functionalities.
To address this, we designed JioWorks with a table format as the default view for project breakdown. This format includes a hierarchy of task groups, tasks, and subtasks, similar to Excel. We also included default columns for status, task owner, and timeline, which are commonly used in project management.
Status
See if a task is assigned, in progress, or done to avoid confusion.
Task Owner
Assign tasks to people to make it clear who is responsible.
Timeline
Set deadlines to keep everyone on track and avoid last-minute rushes.
Custom Column
Text
Add notes, descriptions, or any other details that help explain your tasks.
Numbers
Track quantities, budgets, or other numerical data points with ease.
Priority
Clearly mark critical tasks with a custom priority system. No more confusion about what needs attention first!
Dropdowns
Create custom lists for categories, stages, or task types. Keep things organized and easy to understand.
Dependencies
Visually map out how tasks are connected, ensuring a smooth workflow and avoiding delays.
Dates
Add important milestones or deadlines beyond the overall project timeline.
URLs
Attach relevant links or reference documents directly to tasks. Everything you need is in one place!
Communication within Task
The problem was that users had to use different platforms to discuss tasks, which led to scattered information and confusion. It was hard to keep track of task-related conversations and decisions.
We kept task discussions inside JioWorks instead of scattered across other apps, so context doesn't get lost and people aren't hunting for the last message.
Share files
Attach documents, images, etc. to the chat, keeping everyone informed.
Mention teammates
Get someone's attention quickly by mentioning them in the chat.
Stay on track
No need to switch between different apps to chat.
Person Filter
Managing busy projects can be overwhelming. It's hard to keep track of who's doing what and when things are due. This can lead to tasks being forgotten or done at the last minute.
JioWorks helps by allowing you to filter tasks by team member. This means you can see only the tasks that belong to a specific person, making it easier to track progress and prioritize work. It helps team members focus on their tasks without getting distracted, allows managers to see how everyone is doing, and promotes teamwork by showing which tasks need to be done together. JioWorks makes it easier to stay organized, communicate effectively, and get things done on time.
Advanced Filter
The problem was that users struggled to find specific tasks and information quickly. In a busy project, it was hard to sort through all the tasks and subtasks to find what they needed.
We wanted to make task management easier and more efficient for users. We solved it by creating the Advanced Filter feature. This tool lets users select specific criteria to narrow down their search. They can filter by task group, status, task owner, and other important columns. This way, they can quickly find the exact tasks or information they need without wasting time.
Impact
Learnings
I hope you find this case study helpful and interesting. Thank you for reading! ✌